When a new client has been injured time is of essence. Witnesses have to be interviewed and evidence has to be gathered before the scene of the accident is cleaned up and evidence is lost. Now for years voicemail was the method of choice for most personal injury attorneys who couldn’t be there to answer the phones themselves after hours and on weekends. However, recent studies have shown that up to three out of ten callers will simply hangup on voicemail rather than leave a message. So now in increasing numbers personal injury attorneys are partnering with Courteous Communications for outsourced call fielding and front desk clerical services.
A Prompt Professional Response 24
We are currently rated at answering 90% of the calls that come in within four rings or less, and that’s 24 hours a day, seven days a week, 365 days a year. We also maintain call operators on standby to step in during peak call periods. Then we here at Courteous Communications one of the first call fielding/front desk outsourcing services in the industry to train and equip with the latest data management technology our specialized ‘Team Legal’ associates whose sole job assignment is catering to our legal clients.
Our Clients Rely on Team Legal for:
- 24 hour a day, seven day a week, year-round prompt and professional call an e-mail response.
- Daytime front desk clerical services outsourcing help to free up paid in-house staff.
- Contact screening to select out priority calls to be promptly transferred in accordance with clients specifications.
- Appointment management at a point when verification services.
- Bilingual operators to help broaden their client base.
- Lower office overhead operating costs by only paying for the that time a team legal associates spend on the phone or on the computer performing actual work.
Don’t make the mistake of assuming that all call fielding and front desk outsourcing services are the same because they’re not. Each perspective new hire at Courteous Communications must first clear a rigid screening process before they are brought on board. Then those who demonstrate exemplary communication and office skills are promoted up to Team Legal status after they’ve completed further training to familiarize them with legal office protocols and terminology.
Team Legal Associates Regularly Field Calls Regarding:
- Bodily Injury
- Car & Vehicle Accidents
- Dental malpractice
- Hazardous products
- School and playground injuries
- Wrongful Death
- Pharmaceutical claims
- Medical malpractice
- Nursing home abuse
- Toxic mold
- Workplace injury
- Economic Injury
All Calls Handled in Accordance With Your Instructions
The first step for a new client partnering with Courteous Communications is collaborating with one of our client services representatives for the creation of a set of scripts, instructions and protocols. It’s this information that’s displayed on each Team Legal associates computer screen as calls come in that reduces the chance of error down to next to zero.
It’s this information that will also be their guide in determining what is and what’s not a priority phone call for immediate transfer to your personal phone or staff. Then the real beauty of it is that with this information in the hands of skilled and experienced Team Legal associates the vast majority of your callers will simply assume that they’re speaking to your own in-house employee sitting at their desk.