Answering Services for Lawyers and Attorneys 

Law firms in particular require a specialized service operator to field their calls, one who has undergone extensive training and has the experience to qualify them for dealing with a unique type of client. At Courteous Communications we pride ourselves in being one of the few call service and front desk clerical outsourcing services that employees a team that specializes specifically in dealing with calls and e-mails for clients working in the legal profession.

Our Team Legal associates partner with lawyers and law firms to assist them in delivering a higher level of service to their clients by fielding calls 24 hours a day, seven days a week. So we are one of the few viable alternatives to voice mail and by far a more cost-effective alternative to full-time in-house staff.

We provide a wide range of answering services for lawyers and attorneys. Here’s our shortlist:

Corporate Lawyers

We serve corporate law firms and organizations of all sizes on a variety of levels – from independent attorneys and smaller firms to large law firms and internally based corporate legal teams. Having our Team Legal associates available 24 hours a day, seven days a week allows for the crossing of all time zones across the planet so that no messages ever missed. Also information obtained via telephone or e-mail always receives a prompt response and can be immediately prioritized and transferred along in accordance with preset protocols and instructions.

Criminal Law

There’s really no way to sugarcoat it. If you’re a criminal law attorney then the clients you deal with are for the most part criminals. Even so, they are paying clients and need to be dealt with as such. So it takes a certain amount of training and experience to handle these types of calls and e-mails, a level of training and experience that our team legal associates have acquired by fielding countless numbers of calls and e-mails for are our clients practicing criminal law.

Family Law

As messy as family law cases can be and they quite often are, as long as people are getting married and having children attorneys who practice family law have job security. Our Team Legal here at Courteous Communications partners with attorneys who practice family law to help shoulder some of the responsibility of dealing with their clients outside of the courtroom. We field calls after hours and on weekends and function well as a buffer between attorneys and clients who are going through times of personal stress.

Personal Injury Law

For personal injury lawyer events can unfold fast after an accident has occurred and how fast you’re able to respond to these events often factors in greatly with regards to the outcome of a case. So in today’s high-speed information age voice mail is yesterday’s technology when everyone else involved in an accident is operating in real time. Having our Team Legal associates ready to spring into action on your behalf 24 hours a day, seven days a week means that you will not be left behind when opportunity knocks.

From simple information requests to, outsourced front desk clerical work, to more complex preliminary screening interviews to qualify clients, you write the protocols and scripts that determine how each call is handled. Qualified and experienced Team Legal associates field phone calls and emails from your clients and prospective clients 24 hours a day, seven days a week and can even take collect calls from correctional facilities in accordance with your specifications.

The Bottom Line on Courteous Communications’s Team Legal

• Trained and experienced specialists who field calls and handle outsourced front desk duties. Our answering services are catered exclusively for lawyers and attorneys.
• 24 hour, seven-day a week prompt live operator response to phone calls and e-mails does away with impersonal voice mail to enhance client satisfaction.
• All calls and e-mails are conducted in strict accordance and within the parameters of your preset protocols and instructions that are displayed on each team members screen.
• A cost-effective solution with a selection of service plans that have you being billed only for the time that a team member spends on the telephone fielding calls or on a computer performing actual work.