Web Chat for Businesses
You’ll have no trouble finding a source online to provide you with software that will allow you to install a do-it-yourself chat feature in your e-marketing site. It’s a cheap and affordable solution to help you get your site up to a higher level in terms of customer service, but there’s just one problem here. That problem is that there has to be someone on the other end of the line responding to chats and with the Internet market now running 24 hours a day that can be difficult to say the least. You can now pick and choose from any number of web chat software tools for the DIY option. Web chat that you yourself support. So while this may be a feasible option for a start-up operator who has the time to manage it, it’s certainly nothing that a forward thinking e-business operator with an eye towards growth would consider. Particularly in today’s global online business arena that’s open 24 hours a day where every opportunity missed equates to money lost.
It Takes Two People to Chat
This is why more savvy marketers today who have tried the do it yourself solution are discarding it in favor of Courteous Communications for a real working solution. You see, we back our chat software tools up with real people and needless to say that makes a huge difference. Then as an added plus you pay nothing for the software itself that installs easily into your site and all communication that is done which of course includes chats is done in accordance to your protocols, instructions and scripts. What sets us apart from the hordes of other web chat options that are available today is actual people because after all that’s what chat is all about. That is that if you don’t have someone ready to respond to chats in the same way that they would answer a phone then what’s the point of even having it? In fact all things considered, no chat option may be better than an unresponsive chat option.
Click to Chat is Simple
The concept behind click to chat is simple. You can see the same thing at work at any local community-based retail outlet because it’s basic customer service. Click to chat site visitors that have any questions regarding your product or services simply click on the window to chat for answers with one of our business support representatives who are available 24 hours a day, seven days a week to respond. With our click to chat tool every visitor is presented with a simple button that they can click on to get an immediate response. That’s 24 hours a day, seven days a week that you’ll have a live person ready and waiting to instantly respond to answer questions and provide information on a real-time basis.
Proactive Web Chat Drives Sales
Proactive web chat in the hands of any one of our experienced operators is proven to kick up sales. With proactive web chat conversations are initiated by the Courteous Communications team member, but it’s not done at random. Rather it’s triggers that are established in your site that are the signal. Triggers that have been proven by market research be the most effective. For instance a visitor lingering a certain amount of time on a certain page will send a signal to one of our operators.
Click to Turns Opportunities Into Sales
Our Click to Call feature in your site allows a visitor to instantly with the click of a mouse request a phone call from one of our customer service representatives. Along with the request for the phone call however, comes other information such as the site page and products or services they’re interested in that allows the team member to prepare themselves for the call which of course improve the chances of turning a lead into a sale. With our click to chat tool every visitor is presented with a simple button that they can click on to get an immediate response. That’s 24 hours a day, seven days a week that you’ll have a live person ready and waiting to instantly respond to answer questions and provide information on a real-time basis.
It Costs You Nothing to Upgrade
This software package comes free of charge to all our clients, so it costs you absolutely nothing to upgrade. Then once it’s installed it allows our business support team members 24 hour a day access your site visitors to turn leads into sales. The chat windows integrated into your site also can be custom branded with your own colors and logo.
Then even with all this new technology activity to draw in leads and convert those leads into sales you only pay for the time a team member spends actually on the phone or on the computer. Finally this software solution is Akamai-enabled and can integrate with several analytics packages including Google, Omniture, WebTrends, and Core Metrics.
Take a look around for yourself and see for yourself that so many of the latest features available for websites come at a price. You have to pay for them and they can really start to add up when you get into multiple features for an e-marketing website that has a chance of competing in today’s marketplace.
We on the other hand charge nothing for the above listed features. They come free of charge to all Courteous Communications clients who opt for our 24-hour customer service package. What’s more is that our development team custom designs your chat window to accommodate your companies color scheme and or logo.
Then there are no dead time charges because you only pay for the time that is spent by our representatives interacting with your customers. Finally this marketing solution we offer is Akamai-enabled and can integrate with several analytics packages including Core Metrics, Omniture, Google and WebTrends.
The Bottom Line on Our Web Chat Software Tools:
- Web chat software tools integrated your site and manned 24 hours a day by our experienced support specialist are proven to drive up sales.
- The software tools themselves cost you absolutely nothing and are quick to install, so they can be up and going almost immediately.
- Our affordable billing plan means that you only pay for the time that a business support team member spends on the telephone or on their computer doing actual work.