If you’ve found this article, it means that as a business owner, you understand that employee morale drastically affects your bottom line. You know engaged employees perform 202% better than disengaged employees; that 7 out of 10 American employees admit they aren’t working to their full potential; and unhappy employees will take 15 more sick days each year than the average worker. To help, we’ve developed an employee satisfaction survey that covertly gauges how happy your employees truly are. Ask these 10 questions and have the information you need to improve employee productivity in your business.
Nepotism has been a hot topic these days with everything going on in the White House. But the truth is that nepotism has been a staple in countless political, religious and business decisions for centuries.
Is nepotism bad for business? Let’s closely examine nepotism in business to maximize on the pros of hiring family members, while minimizing and even eliminating the cons.
We’re in the Entrepreneurial Renaissance Age and business startups quickly rise and unfortunately drop just as fast. In their most recent report, the Small Business Association advised that 78.5% of new establishments survived their first year in the United States. And that’s just the survival rate; most new companies don’t turn a profit quickly. For many, it’ll take years to reach a breakeven point.
When you think of Valentine’s Day, you may assume that flower shops are the only businesses that really feel the love each year. Yeah, our florist clients rake in 20% of their annual sales on this lover’s holiday, but there are plenty of other businesses that can catch the love bug on February 14th as well.
Delivering excellent customer satisfaction should be your business’s priority; without happy customers, your business is just an expensive hobby. Are your employees properly trained to assist your customers? Is your website helping or hurting your online sales? What do your customers face when returning a product? Answer these questions by following this week’s customer service tips that teach you how to become your own mystery shopper.