All business owners know that devastating feeling of losing the business of a great customer. A recent survey shows us that 3 in 5 Americans would try a new brand or company for a better service experience. It may feel like there’s no stopping a customer from venturing out to your competition; losing them forever. Don’t give up so easily. Check out these creative customer service tips to win back your customer and mend the relationship as soon as possible.
April Fools’ Day is right around the corner and we’re here to tell you that when done right, your office can pull out your bag of tricks and join the fun. Pick one of these office friendly prank ideas and add a little fun and laughter to your April 1st workday.
We love giving everyone a behind the scenes look into our digital call center. Today, we showcase the top 10 rules our virtual receptionist team must follow when handling the telephone communications for businesses nationwide. Read on to learn about our top rules that help us in ensuring customer satisfaction with our customers’ customers. Perhaps some of our rules can help you improve your customer service as well.
Facebook just released their financial results for 2016 to their shareholders. The popular social media website closes their final quarter with 1.23 billion daily visitors; you read that write, that’s a daily count. As Facebook continues to grow, all business owners must be mindful of the most recent and relevant updates. Here’s a compilation of the newest Facebook features a business needs to know in 2017.
Entrepreneurs are constantly trying to keep their overhead costs and operational expenses as low as possible. In this article, our digital call center shows you how you can save money by outsourcing business calls.