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24 Hour Answering Services for Your Real Estate Listings and Open Houses

24 Hour Answering Services

 

 According to recent studies, realtors and real estate brokerage firms are upping the ante when it comes to providing 24 hour customer service and real-time technologies when listing their properties. With the endless amount of on-line services available to homebuyers, you may start asking yourself, “How can my real estate business survive in today’s saturated market?” The best defense is a great offense and in this article, our 24 hour answering services take you through the recent marketing trends to help your realtor office stay relevant.

24 Hour Real Estate Answering Service

Understanding the Millennial Generation as Homebuyers

According to the National Association of Realtors, “For the second consecutive year, the largest group of recent buyers was the millennial generation, those 34 and younger, who composed 32 percent of all buyers (31 percent in 2013).”

There are specific characteristics of the millennial generation that help them conduct their home buying research, and on-line services remain at the top of their toolbox. The reason that on-line services and real estate portals like Zillow and Trulia are so popular with this young generation is the ability to search on their timetable with their preferred device. Real estate agents and realtor firms now have a responsibility to supply a variety of information on-line for their smart homebuyers.  

A very interesting fact about millennial generation homebuyers is highlighted in the NAR’s study which also states, “That while the Internet is widely used during the home search process, the local market knowledge and expertise a realtor provides is both valued and highly sought by buyers of all ages.” The study by the National Association of Realtors confirms, “Nothing can replace the real insights and guidance realtors deliver to help consumers navigate the complex buying and selling process.”

These extensive studies prove that while marketing through available Internet platforms is very important to the success of your real estate listings, providing personalized service to your homebuyers is more important. Hiring 24 hour answering services to assist your prospective homebuyers in their buying decisions can give your realty firm a competitive edge by having a live receptionist service team ready and able to assist your home searchers 24 hours a day.

The study also shows how hiring the best answering service that focuses on customer service and 24 hour assistance can help your brand be more people-friendly and forthcoming with real time information.   

A Generation of Homebuyers That Are Skeptical of People

According to the Pew Research Center, millennials are a bit more skeptical when it comes to dealing with people and service industries, “Whether as a by-product of protective parents, the age of terrorism or a media culture that focuses on dangers, they cast a wary eye on human nature. Two-thirds say ‘you can’t be too careful’ when dealing with people.”

What does this mean for your real estate business? In order to be a successful real estate agent, you need to have a live receptionist service team attending to your prospective buyers and showing them that you are a reliable and thinly veiled real estate agent they can trust. We believe ourselves to be the best answering service for your realtors because we provide award winning customer service that keeps your homebuyers advised and satisfied.  

We Streamline Your On-Line Tech Tools for Real Estate Listings

The money section of U.S. News recently posted a very helpful article for realtors showcasing the top 12 tech tools being used to sell and buy homes. We hope you take the time to become more familiar with the technology offered to realtors and brokerage firms that can help your real estate business survive in today’s market.

We also hope you learn that a live receptionist service can help you get the most out of these high-tech websites and apps that will get your listings discovered. Our virtual receptionists act as your realtor assistants and can provide the following 24 hours services in addition to your on-line marketing efforts:

  • Real Estate Listing Forms

Our virtual receptionist can ask your potential homebuyers a list of preliminary questions to see if they qualify for your specific real estate listings. We can give your realtor firm a personal touch with our award winning customer service that will make your homebuyers feel comfortable in including you in their buying decision.

  • Answers to Frequently Asked Questions

Whether your potential homebuyers need the property specifics or, whether they need guidance through your website and on-line forms, we can be available 24 hours a day to answer their questions. By providing elite customer service on their timetable, you are telling consumers that your realtors prefer to help them every step of the way while making the very important decision to purchase a home.  

  • Scheduling Open Houses and Private Viewings

Your website probably has a “click here to schedule a private viewing” button. What if your website also had the option for your potential homebuyer to call in, day or night, and schedule a private viewing or obtain specific dates and times for the next open house? Our virtual receptionist team can synch up to your scheduling software and provide you real time updates on who is interested in your real estate listings. We take down all the pertinent information you need to help organize and streamline your house viewings and appointments.  

People Buy From People They Like

Purchasing a home is a huge decision and with all the on-line research and information capabilities out there, your real estate office needs to stand out. Allow a more personalized user experience for your homebuyers by providing them 24 hour assistance and services.

To recap on the value of a 24 hour answering service, remember that a live receptionist can:

  • •Guide your prospective buyers through on-line virtual tours and on-line marketing and promotion materials according to your specifications.

  • •Help your homebuyers to trust your realtors by creating an emotional attachment with our friendly helpful virtual receptionists that are available 24/7.

  • •Assist you in streamlining all of your on-line profiles and listings through one central hub consisting of highly trained virtual receptionists.

  • •Schedule your private listings and confirm attendees for your specific open house dates.

Our Real Estate Answering Service is here to help

What are you waiting for? Step into the modern age of selling and buying homes on-line but keep the popular personal attention and customer service buyers can trust. Click here to request an affordable rate on how our 24 hour answering services can help your real estate business stay connected. 

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