Increase Profits with our Professional Answering Service
Being experts in the telecommunications and customer service industry for nearly three decades, A Courteous Communications is baffled to read that 60% of small businesses are neglecting their customers by not providing a telephone number. Yes, on-line communications is vital to the growth of your business but we do not recommend cutting expenses by eliminating telephone support for your potential customers. Want to know why, because we want to tell you. That is why today’s article is focused on recent studies that show how keeping your business phone number and providing trust in your business with a professional answering service can increase your profits.
Benefits of our Professional Answering Service
Converting Your Website Visitors into Paying Customers
According to a case study provided by KISSMetrics, an industry leader in measuring online metrics, having a business phone number on your website will positively influence the number of calls and or customers you get.
The online metrics company invited various companies to participate in a study and created two versions of the participants’ websites; one version having the phone number prominently displayed on all website pages and the second version excluding a contact phone number.
The outcome was clearly in favor of providing the trust factor and legitimacy that a business telephone number brings to your establishment. The overall difference was that businesses that had their telephone number on their website received, on average, 10% more conversions than those websites that eliminated the business telephone number.
“Having a phone number does bring peace of mind to consumers and people you do business with. If, at the very least, it instills trust in your visitors and removes any ‘fly-by-night-operation’ fear they may have.” – Sean Work, Marketing Director, KISSmetrics
A Google Study Shows the Importance of Having a Business Telephone Number
To better understand users local search behavior, Google recently conducted an extensive study consisting of 5,000 smartphone and tablet users in the United States. One of their findings clearly stated, “More than 60% of consumers have used location information in ads. [Google says] it’s important to have [your] store address and phone number in ads on computers/tablets, and directions and the call button in ads on smartphones.”
So you see, it’s not only important that you have your phone number on your website, but equally just as important to have it on your Google business listing as well.
The Value of a Business Phone Number
Some businesses believe that since the majority of their sales come from their website or social media profiles, they do not need a business telephone number. These studies both show that it is beneficial to have a phone number tied to your business for two reasons.
- 1. It is important to give your potential customers a live person to speak with to discuss your product or service and to answer any questions they may have.
- 2. It is also important to give your small business a certain level of trust that you are in fact, a real business that they can call and verify information with if they wanted to.
A Professional Answering Service Can Be Affordable
Millions of small businesses owners answer their own business phone lines and believe that they cannot afford a full-time receptionist to handle their calls. We are not saying that you have to expand your business personnel before your budget allows you to. We are saying that there is help out there, and it’s affordable.
Being a professional answering service in Orlando since 1986, we know that not every business owner can afford the telephone support and assistance they need and deserve. This is why our virtual receptionists can cost as little as $10 a month. Another feature you may not know about our billing is that you only pay for the calls we take on your behalf.
What does this per call billing style mean for your company? If you are insistent that your business never receives calls, then you will not pay for our virtual receptionists standing by waiting to help your customers and leads. You can have the benefit of being available 24 hours a day without any major costs to your bottom line. It’s a win-win!
Improving Your Quality of Life
We also agree with the latest Wall Street Journal article, Why Your Small Business Still Needs a Professional Telephone Answering Service.
Richard Duncan shares his advice for all small business owners, “Using [an answering] service puts you in control of your time as a small business and provides a higher quality of life—not only for your company, but for your customers as well.”
We believe ourselves to be the best answering service available. But don’t take our word for it, conduct intensive research on various telephone answering services out there; shop around for competitive rates and seek out companies that have won awards for their customer service. The only thing worse than not having a business telephone line, is having a bad virtual receptionist answering your lines.
Our Professional Answering Service Number is 1-800-785-6161
As you can see, we have no shame in displaying our telephone number on all of our website pages. We invite you to give us a call, day or night, and speak with an account specialist on our basic answering services. Our consultation is free and our professional answering service is award winning. What do you have to lose? Give us a call today and let’s talk about your company’s new phone number.