Tag: About Our Phone Answering Service

We Are Your 24 Hour Answering Service During the Holidays

We Are Your 24 Hour Answering Service During the Holidays

Our 24 hour answering services allow your in-house employees to enjoy the fun of holiday office parties and long weekends. Be the boss that everyone loves when you say, “Transfer the phones to our answering service, it’s party time!” In this fun holiday article, we will discuss how our team of experts can give you and your staff the freedom to close early for holidays and other special events.

Not Only an Answering Service for Small Business: 5 Reasons We’re Rock Star Employees

We here at A Courteous Communications have a motto, “We are never just the answering service.” The truth is, we are whatever our clients need us to be, but above all, we are rock star employees for offices just like yours. Being a 24 hour, 7 day a week employee is impossible for an in-house staff member. Once you realize the benefits of outsourcing your telephone handling needs, you will know that we are the best employees you ever could have hired!

Customer Service and Telephone Statistics Your Business Should Know

Businesses around the United States should spend time researching known statistics that will help them develop and understand an ideal customer service experience. A Courteous Answering Service brings you this article detailing important customer service and telephone statistics your business should know.

Nearly 7 out of 10 Americans will hang up on your business if you do not give them an opportunity to speak with a live agent. Business owners are suffering if they allow their phone to ring until forwarded to an answering machine or if they provide a series of prompts directing callers to push various numbers for their various reasons of calling.

Twas the Night Before Christmas… At A Courteous Communication

Twas the Night Before Christmas… At A Courteous Communication

‘Twas the night before Christmas, when all through’ call center
Not a creature was stirring, not even an agent;
The stockings were hung by the cubicles with care,
In hopes that a supervisor soon would be there;
The agents were nestled all snug in their headsets,
While visions of order processing danced in their heads,

And Jean in her ‘kerchief, and I in my cap,
Had just settled the 24-hour call center for a long winter’s nap —
When out on the parking lot there arose such a clatter,
I sprang from the cubical to see what was the matter.
Away to the backdoor I flew like a flash,
Tore around the sidewalk, and had 7 bites in my vision.

Courteous Communications Supports Health Care Center for the Homeless

A Courteous Communications attended the Heart to Heart Gala in support of the Health Care Center for the Homeless on November 7th, 2014. The live receptionist service team here at Courteous Answering Service was represented by Doris Primicerio, President and CEO of our business answering service located right here in Orlando, Florida. The Health Care Center for the Homeless has been serving the uninsured and homeless with hope and health since 1993. In effort to increase the funds available to support the many programs within multiple health facilities, Health Care Center for the Homeless hosted their 5th Annual Heart to Heart Gala at the Hilton, Altamonte Springs, Florida.

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