Monthly Archives: July 2016
Do you feel that you waste a lot of time at work trying to keep up with your tasks, projects and deadlines? In this day and age, there are innovative tools that can help you tackle your workload and be more productive than ever.
In this article, we give you a crash course on modern time management tips for small business owners that help you structure your workday.
Our digital call center has been answering calls for businesses like yours since 1986. That’s 30 years of offering telecommunication customer service 24 hours a day, 7 days a week. In that time, we’ve become trustworthy experts in our industry and handle millions upon millions of call transactions each year.
Needless to say, we’re a bit passionate about our jobs. We love answering our customers’ lines. We can think of an infinite amount of creative and customizable benefits your business can enjoy by hiring a virtual receptionist team to answer your lines.
Gallop released their 2015 Employee Engagement Report and it shares insights on why your production levels may seem stagnant. The US. based study shared that, “The majority (50.8%) of employees were not engaged, while another 17.2% were actively disengaged." So what do these shocking staff stats mean to business owners and office managers?
Simply put, you need to start focusing on keeping your employees happy and satisfied. Having a great working environment and high morale in the office will produce engaged employees. Engaged employees’ performance levels are 202% higher than disengaged employees. Have we got your attention?
In today’s digital world, eCommerce businesses have the ability to truly shine by providing an exquisite online customer service experience. By focusing on minor ways to constantly enhance your site, you can dramatically increase your conversion rates.
Follow some of these customer service tips that showcase the best customer service website enhancements that can make your brand go from an “eh” reaction to a “wow” reaction.
You all loved our last published article featuring funny voicemail greetings recorded by celebrities so much, we thought we’d share more. Our telephone answering service rarely recommends having an automated voicemail or automated menu system serve your calling customers. When your business line rings, you really need to show your customers that their calls are important enough to warrant live assistance.
That being said, there’s nothing wrong with giving your friends and family a little chuckle when they reach your voicemail. Use one of these funny celebrity outgoing message recordings to greet callers on your personal line.