A Courteous Communications Honored with ATSI Award of Excellence- 3 Years in a Row
Another Customer Service Win for the Award Winning Call Center
The ATSI Award of Excellence goes to a trusted Virtual Receptionist team, A Courteous Communications.
ORLANDO, FL – A Courteous Communications receives the ATSI Award of Excellence for the third consecutive year for their 24 hour call center services. The Association of TeleServices International (ATSI) holds annual competitions amongst telephone answering service companies in the telecommunications industry to monitor the telephone agents’ overall customer service and live-call handling techniques. At the conclusion of ATSI’s intense 6-month monitoring program, the scores are tallied and a select number of virtual receptionist teams receive a passing grade to earn the highly coveted Award of Excellence.
The ASTI 6-Month Monitoring Program– For the past 6 months, A Courteous Communications’ virtual receptionists have been on the receiving end of mystery calls from ATSI’s panel of judges. Their team answers all of their customers’ business lines without ever knowing if the call is a genuine call; or, if the call is being graded by a professional in the telecommunications industry. Only 10 mystery calls occur, with zero notice to A Courteous Communications, within that 6-month time period and are included in the answering service’s final grade. The length of the monitoring program, coupled with the low mystery call rate makes certain that the observers are receiving the call center’s average customer service experience.
All Calls Handled Must Be Excellent– Since A Courteous Communications is an answering service and eCommerce call center that handles millions of transactions per year; to compete and do well in this customer service contest, each and every single incoming call needs to be handled perfectly. Doris Primicerio, President of A Courteous Communications, shines bright as she explains, “This is an amazing accomplishment. We take well over 6-million transactions per year and only 10 of these calls are graded for the winning of this award. This means all calls have to be prepared to meet the criteria to win the ATSI Award of Excellence.”
Calls Graded in a Multitude of Areas– The criteria for grading calls is extensive and goes beyond the average, “Well that call seemed to go well.” During the 10 screened phone calls, the customer service judges look specifically for: ring count; hold time; live-answering phrase; genuine interest and positive attitude towards caller; level of customer service; caller control and guidance; pleasant and professional etiquette; proper phrasing and use of grammar; voice quality and enunciation; accurateness of taking message and contact information; and overall ending of the phone call. Since the virtual receptionists have no warning of when a call will be graded, the winning of this award is an excellent representation of the elite business answering services provided by A Courteous Communications.
The Final Customer Service Grade– Each business answering service that participates in ATSI’s competition receives an overall grade on the quality of the 10 mystery calls taken. To receive the prestigious ATSI Award of Excellence, the answering service must qualify in the top 80% of all requirements listed. Falling short on just one or two of the competition’s criteria will result in not making the grade and not taking home the elite customer service award.
Our Team of Skilled Virtual Receptionists– For the past 30 years, A Courteous Communications has taken pride in hiring the best of the best when it comes to customer service agents. They hire real people, with amazing personalities and provide on-going training and education programs to make sure they stay in the top tier of the telecommunications industry. Jean Pearson, Vice-President of A Courteous Communications, comments on their latest customer service award, “‘All roads that lead to success have to pass through hard work boulevard at some point.’ Thank you to my staff for traveling this road with us! We appreciate all of your hard work and dedication to making Courteous the best answering service solution.”
The Modern Virtual Receptionist Team– A Courteous Communications was first established in 1986 in Orlando, Florida and has had ample time to perfect their answering service. Remaining in the top tier of the telecommunications industry and receiving numerous awards and accolades, this business telephone answering service continues to thrive and grow. Their thirty years of experience has built a trusted, well-respected and lasting brand that can bring an elite level of customer service to any business. For a closer and more intimate look at the team of virtual receptionists, click here and visit the official A Courteous Communications’ Facebook Page.
For more information, email Info@CourteousCom.com for a complimentary consultation.