Company and Staff

Ensuring Customer Satisfaction: 10 Rules Our Virtual Receptionists Must Follow

Ensuring Customer Satisfaction: 10 Rules Our Virtual Receptionists Must Follow

We love giving everyone a behind the scenes look into our digital call center. Today, we showcase the top 10 rules our virtual receptionist team must follow when handling the telephone communications for businesses nationwide. Read on to learn about our top rules that help us in ensuring customer satisfaction with our customers’ customers. Perhaps some of our rules can help you improve your customer service as well.

 

The Ultimate 2017 New Year’s Resolution for Small Business Owners Broken Down Into 15 Steps

The Ultimate 2017 New Year’s Resolution for Small Business Owners Broken Down Into 15 Steps

According to Statistics Brain, only 8% of Americans that make a New Year’s resolution, achieve their resolution. Even though that’s a disheartening statistic, we want to help you be successful in keeping your business goals this year. As such, we bring you the ultimate 2017 New Year’s resolution for small business owners and break it down into small pieces; making it easier for you to follow through.

5 Ways to Boost Employee Morale with Creative Holiday Cheer

5 Ways to Boost Employee Morale with Creative Holiday Cheer

Are you looking for creative ways to bring holiday cheer to your office? If so, look no further because in this special article, we’re bringing you some very interesting and unique ways to bring jolly and joyful attitudes into your work environment. Read on to see our compilation of the 5 most creative ways to boost employee morale during the holidays.

10 Reasons Why We Love Our Virtual Receptionist Careers

10 Reasons Why We Love Our Virtual Receptionist Careers

Although being a virtual receptionist is a highly demanding profession, it also comes with many rewards. Here are 10 reasons why we love answering the business lines for our clients.  

Team Building Games to Boost Employee Morale

Team Building Games to Boost Employee Morale

Here at A Courteous Communications we consider ourselves more like a family than coworkers. Some of our virtual receptionists have even been with us for more than 25 years! This is largely in part to all of the team building and bonding activities we do in and out of the workplace. We have compiled 5 of our favorite team building games that will have you and your staff well on its way to being a more unified and productive team.

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